T&C's

1.

1.1 Welcome to the PAUL SUST website www.paulsust.com (the "Paul Sust Online Store" or the "Site"), from which you can purchase Paul Sust branded Plinths, Stands, Cabinets and Cellars products (the "Products"). The Products and Services sold on the Paul Sust Online Boutique will be provided to you by Paul Bakare Design Services Limited ("Paul Sust", "We", "Our", "Us"). Paul Bakare design services Limited is a company registered in England and Wales under registration number 09640118. Our registered address is 320 FIRECREST COURT CENTRE PARK, UNITED KINGDOM, WA1 1RG and Our VAT number is GB218337020.

1.2 For any questions relating to the use of the Site, an order for Products and/or Services (“Order”) or about PAUL SUST more generally, please contact Our Client Service team which can be reached from Monday - Friday from 9am – 6pm on the following number 07507999646 free of charge. This service can also be accessed from the Site or by email at the following address: customercare@paulsust.com.

 

2.

2.1 ACCEPTANCE OF TERMS

 

These terms and conditions ("Terms") are the terms on which We sell the Products and/or Services to you. Please read these Terms carefully before ordering any Products and/or Services. You should keep a copy of these Terms for future reference. Click here to print or download them.

 

These Terms may be changed from time to time where it is necessary for us to do so for legal or regulatory reasons. The Terms applicable to any Order from the Site for Products and/or Services are those that you agree to when placing your Order. These can be accessed from the Order confirmation email We will send you once you have placed your Order.

 

These Terms are only available in the English language.

 

2.2 THE ORDER PROCESS AND ORDER CONFIRMATIONS

 

2.2.1  Your Order constitutes an offer to Us to purchase the Product and/or Services. All Orders are subject to availability and to acceptance by Us. We will send you an email acknowledging receipt of your Order. Please note that this does not constitute acceptance by Us. The contract for purchase of the Product and/or Services is formed when We send you an email confirming your Order.

 

2.2.2  If you do not receive an email acknowledging receipt of your Order or an email confirming your Order please check your junk email or email account settings. If you have still not received any email from Us, please contact Our Client Care Team either by Email at sales@paulsust.com or by phone at 07507999646.

 

2.2.3  If a Product and/or Service you wish to purchase is no longer available We will inform you by telephone or via email as soon as possible. Where this is the case, you will not be charged for the Product and/or Service (unless you have paid via Paypal, in which case you shall be refunded the full amount) and you will be given the option to request that We inform you of the future availability of the Product or Service via email.

 

 

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3.1 REGISTRATION, PASSWORDS AND SECURITY

 

When you place an Order on the Site, you will have the option to check-out as a guest or to create a client account (“Client Account”). Setting up a Client Account is an easy process and you simply need to complete your details in the My Account section of the Site.

 

You are responsible for maintaining the confidentiality of your Client Account password and user name and are responsible for all activities that are carried out under them. We do not have the means to check the identities of people using the Site and will not be responsible for losses suffered by you where your password or user name is used by someone else unless this is due to Our negligence. You agree to notify Us immediately by email to customercare@paulsust.com, or by phone on 0 750 799 9646 if you become aware of or suspect any unauthorised use of your Client Account.

 

3.2 YOUR PROMISES TO US

You confirm that:

 

3.2.1 you are over 18;

 

3.2.2 all information and details provided by you to Us (including on creating a Client Account) are true, accurate and up to date in all respects and at all times. You can amend your personal details in your Client Account at https://www.paulsust.com/login

 

3.2.3 you are the holder of a valid credit or debit card.

 

You agree that in using the Site you will not:

 

3.2.4 use the Site for any unlawful purpose;

 

3.2.5 access or attempt to access the accounts of other users or to penetrate or attempt to penetrate the Site’s security measures; or

 

3.2.6 use the Site and any Product you purchase on it for any purpose other than your personal use. This means that We reserve the right to limit the number of items of a single Product you order and limit the total number of Products purchased in one Order to twelve (12) Plinths and Stands or four (4) Cabinet and Cellar Products and that you should not resell any Products.

 

3.3 We reserve the right to suspend, restrict or terminate your access to the Site at any time without notice if We have reasonable grounds to believe you have breached any of these restrictions. This shall not limit Our right to take any other action against you that We consider appropriate to defend Our rights or those of any other person.

 

 

3.4 INTELLECTUAL PROPERTY

 

3.4.1 PAUL DESIGN SERVICES Limited and its affiliated Paul Bakare Design Services Ltd companies own all intellectual property rights in the Products, the Site as a whole and its content, including but not limited to all copyright, design and trade mark rights in names, logos, designs, texts, data compilations, graphics, audio clips, films, photographs, animations, illustrations, drawings, software and computer codes (“Content”), or have been granted all necessary licences to use the same.

 

3.4.2 Use of the Site and its Contents grants you no rights in relation to the intellectual property in the Site. Subject to paragraph 3.4.3, you may not copy, reproduce, duplicate, modify, edit, republish, download, post, broadcast, record, transmit, sell, exploit, or distribute any part of the Site or its Content without Our prior written consent.

 

3.4.3 Subject to these Terms, We grant you a non-exclusive and revocable licence to use the Site for personal use only. Such licence does not permit you to use the Site for commercial use and/or purposes, When you use the Share function on the Site in order to share information from the Site via social media platforms (such as Facebook and Twitter), you acknowledge and agree that you will be sharing this content solely for personal use and/or purposes.

 

3.4.4 Your use of the Site and/or its Content must not in any way cause damage to the Site and its ability to function (including but not limited through the use of data gathering and extraction tools) nor prejudice or damage the reputation of Paul Sust or the Products.

 

3.4.5 The purchase by you of the Products from the Site does not entitle you to alter the nature of or repurpose the Product and resell the same. The resale of repurposed or altered Product may infringe the rights of Paul Sust.

 

3.4.6 Use of Our intellectual property other than that permitted under this paragraph 3.4 may infringe Paul Bakare Design Services Limited rights in the Site and We reserve on Our own behalf and that of Paul Bakare Design Services Limited the right to take any appropriate legal actions to protect such rights.

 

3.5 LINKS TO AND FROM OTHER WEBSITES

 

3.5.1 You may link to pages on the Site where you wish to reference Paul Sust products or content. However, if We request you to remove such links to the Site, you must do so immediately. If you fail to remove the links to the Site as requested by Us, we may block your link.

 

3.5.2 Other third party websites may provide links to the Site from time to time. You acknowledge that:

3.5.2.1 these websites are not under Our control and We therefore cannot exercise any control over the content of such website;

3.5.2.2 the inclusion of a link to the Site does not imply any endorsement of the material contained in such websites nor any association with their operators on Our part;

3.5.2.3 we will not be party to any transaction or contract with a third party that you may enter into via such sites; and

3.5.2.4 you agree that you will not involve Us in any dispute between you and the third party.

 

4.

4.1 The price of a Product and/or Service is the price stated on the Site at the time you place your Order except in the case of obvious error. We try and ensure that all prices on Our Site are accurate but errors may occur. If We discover an error in the price of a Product and/or Service you have ordered before formation of a contract between Us in accordance with paragraph 2.2 of these Terms We will inform you as soon as possible and give you the option of reconfirming your Order at the correct price or cancelling it. If you cancel, no payment will be taken from your card unless you have paid via Paypal, in which case you shall be refunded the full amount.

 

4.2 Prices on the Site are displayed in GBP (£) and are inclusive of UK Value Added Tax. Delivery charges are not included in the Product price. The total cost of your Order is the price of the Products ordered plus the applicable delivery charges depending on the delivery option you select (the charges are as set out in the Delivery Costs section of the Site). We will confirm the total cost of your Order (including delivery charges based on the delivery option you have selected) prior to your placing of the Order.

 

4.3 Please note that Product prices may change over time and the prices payable are those on the Site at the time of Order. If you have opted to create a Client Account, the prices displayed on the Orders page within the “My Account” section of the Site will be the price paid by you at the time of that particular Order being placed. Reordering a Product at a later date may therefore present a different price for the same Product at the checkout and, where the Terms have been changed as described in paragraph 2.1, may be subject to different Terms.

 

4.4 Full payment is required at the time of placing an Order. We accept payment credit card and debit cards (VISA, MasterCard, Maestro, American Express, China Union Pay, JCB and Diners Club). We also accept payment via PayPal.

 

4.5 We have set up a secure payment system for all Orders made on the Site. Payments are made on an external platform via the payment provider WIX and comply with PCI DSS security standards. Payment will be debited from your account either immediately once the Order is processed if you are paying by Paypal or at the time the Product is picked and packed in advance of the dispatch of the Product to you for all other payment methods. If you are paying via your PayPal account, you agree that you are responsible for payment for all Orders placed using your PayPal account username and password.

 

4.6 By placing your Order and making an offer to buy a Product, you authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time and this may include verification checks involving your debit or credit card number or credit reports in order to authenticate your identity; to validate your credit card; to obtain an initial credit card authorisation or re-authorisation; to protect you and us from fraud; and to enable us to arrange delivery of your Order to your nominated delivery address.

 

4.7 We will send you a copy of your invoice as an attachment to the Order confirmation email We send. In addition, where you have opted to create a Client Account, you will have the option to download your invoice from the ‘My Account’ section under "My Orders".

 

4.8 You confirm that the credit/debit card being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. Such validation checks may include Us calling you to verify that the credit/debit card belongs to You. If the issuer of your card refuses to authorise payment or we cannot verify your identity within 48 hours of contacting you, We will not accept your Order and We will not be responsible for any delay or non-delivery. We shall inform you of such non-acceptance by email. We are not obliged to inform you of the reason for the refusal.

 

4.9 We are not responsible for your card issuer or bank charging you as a result of Our processing of your credit/debit card payment in accordance with your Order.

 

5.

5.1 All Orders are presented in signature PAUL SUST packaging: the signature box. The type of packaging will be allocated automatically depending on the size and quantity of Stand, Plinth or Cabinet Products within each Order. All fragrance and beauty Products in the Order are wrapped together within the same packaging. Individual fragrance and beauty Products cannot be wrapped separately.

During festive periods, PAUL SUST offers special wrapping. Please note that the visuals on the website are for reference only and only available while stocks last.

 

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Unless otherwise advertised, complimentary Standard delivery is only offered on any Order greater than or equal to fifty GBP (£90). The delivery costs are added to the total price of the Order at the Checkout.

6.2  Subject to successful verification checks of your credit/debit card and identity in accordance with paragraph 4.8 above, We shall do Our best to dispatch the Product to you as soon as possible after you place your Order, and in accordance with the delivery option you have selected when placing your Order. In any event we shall dispatch your Order no more than three (3) working days beginning on the day We confirm your Order. If We are unable to dispatch the Product within that time We will email you to let you know and to give you an estimated delivery date. In these circumstances you have the right to cancel the Order and receive a full refund.

 

6.3  You shall be informed by email/text when the parcel has been processed by DPD. You will have the option to change the date of delivery and nominate a person to take delivery of the Product on your behalf (within a limit of three (3) working days from the original scheduled delivery date).

In the event that you (or a person identified by you to take delivery of the Product on your behalf) are not available at the time of delivery, you will be contacted by DPD via SMS or e-mail to schedule a new delivery slot. Wherever possible, a notice will also be left at your address that delivery of your Order has been attempted.

 

6.4  As soon as the Product is delivered to you (or a person identified by you to take delivery of the Product on your behalf), you are responsible for it.

 

6.5  We want you to be happy with your purchase from Us. If you are unhappy with the Product or Order delivered in any way please contact Our Client Service at customercare@paulsust.com or 07507999646 as soon as possible.

 

6.6  Please note that We are only able to investigate problems relating to your delivery with DPD for up to 14 days following your delivery. Failure to contact us within this period of time, may result in us being unable to verify your complaint.

 

 

7.

7.1 PRE ORDER PROCESS

 

There will be certain times when you will be given exclusive access to pre-order certain Products prior to their official public launch. Such pre-Orders are subject to availability and to acceptance by Us. Full payment is required at the time of placing any pre-Order.

 

We can only accept payment credit card and debit cards (VISA, MasterCard, Maestro, Union Pay, JCB and Diners Club) for pre-Orders. We cannot accept payment via America Express or PayPal for pre-Order. The payment will be debited from your account at the time you place the pre-Order.

 

We shall dispatch your pre-Order within 14 days beginning on the day We confirm your pre-Order. If We are unable to dispatch the Product within that time We will email you to let you know and to give you an estimated delivery date. In these circumstances you have the right to cancel the pre-Order and receive a full refund.

 

7.2 BACKORDER PROCESS

 

A Product that is temporarily out of stock may be available to backorder. To place a backorder, simply click the backorder button, and proceed to checkout. When the Product is back in stock, it will typically be despatched within two weeks. You will only be charged via your chosen payment method when your order is dispatched, with the exception of PayPal. Please note, if your payment method is via PayPal, payment will be taken at the time when the backorder is placed.

 

8.

8.1  We accept liability for death or personal injury caused by Our negligence or that of Our employees and agents. We do not seek to exclude liability for fraudulent misrepresentation by Us or Our employees or agents.

8.2  You have certain rights under the law. These include that We have the right to supply the Product to you and that any Products supplied by Us will be of satisfactory quality and as described. You have certain legal remedies if we breach any of these rights. Nothing in these Terms is intended to affect these legal rights or other rights to which you may also be entitled, for example to damages or specific performance.

8.3  If We breach these Terms We shall only be liable for losses which are a reasonably foreseeable consequence of such a breach, up to a maximum of the greater of £100 or the total value of the Order. Losses are foreseeable where they could be contemplated by you and Us at the time of entering into this Agreement.

8.4  WE ARE NOT RESPONSIBLE FOR:

        8.4.1 losses not caused by Our fault;

       8.4.2 losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and Us at the time of entering into this Agreement, for example loss of profits or loss of opportunity;

 

9.

9.1   If you breach these Terms and We take no action against you, We will still be entitled to use Our rights and remedies in any other situation where you breach these Terms.

9.2   If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other provisions shall continue to apply.

9.3   These Terms are not intended to give rights to anyone except you and Us.

9.4   Complaints and disputes

9.5   We will do Our best to resolve any disputes in relation to these Terms. If you wish to take court proceedings against Us you must do so within the United Kingdom. If you live in England or Wales the laws of England and Wales will apply and if you live in Scotland, Scottish law will apply.

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10. Please see Our Privacy Policy regarding the treatment of your personal information. In addition to this, please note that in order to fulfil your Order it will be necessary for Us to share your contact details (address, email and phone number) with Our delivery partner, DPD. If you have any questions or concerns in relation to this please contact Us by sending an email to customercare@paulsust.com calling us at 0750 799 9646 or writing to Us at 142 Monticello Way, CV4 9WA, FAO: Consumer Relations.